Trust and safety
Trust should be visible, reviewable and limited to the evidence available.
Build Mart Nepal combines technical controls with human moderation. Verification reduces uncertainty, but users should still confirm scope, price, contracts and site conditions before committing.
Identity and role controls
Role-based onboarding, account status and permission boundaries separate customers, workers, vendors, professionals, contractors and administrators.
Verification states
Profiles and listings use explicit pending, verified, approved, rejected or suspended states rather than vague trust claims.
Document evidence
Registration, credentials, licences, technical files and project records can be reviewed and retained with controlled visibility.
Authentication
NextAuth, hashed passwords, email verification, OAuth, secure mobile bearer sessions and protected administrative routes support access control.
Moderation
Products, services, professional offerings, reviews, enquiries and submissions can be reviewed through moderator workflows.
Auditability
Administrative decisions, approvals and important project actions are designed to leave traceable records.
Platform responsibilities
- Protect authentication secrets and enforce server-side permissions.
- Moderate submissions consistently and preserve decision evidence.
- Limit collection to information needed for the stated workflow.
- Provide reporting, blocking, archival and correction pathways.
User responsibilities
- Verify contracts, quantities, prices and professional responsibilities.
- Do not share passwords, banking credentials or unnecessary identity documents.
- Use approved payment and documentation channels where available.
- Report suspicious listings, messages or requests to moderators.